Homestays Training

KECOBAT is alive to the fact that most of these homestays establishment do not have the capacity to offer competitive tourism products and services. The need for capacity building has informed KECOBAT's efforts in developing training manuals for homestays operators. The training manuals project has received overwhelming support from various stakeholders led by Ministry of Tourism and Wildlife.

Training has been chosen as a vital part of KECOBAT's activities due to its ability to increase household incomes and tourism revenues through improved management, service and products. Homestays operators' training is intended to enable informal and potential workers from the tourism sector of Kenya to enhance their productivity and professionalism and increase their employability and income opportunities.

 General Goal for the Training 

To learn how to professionally operate a homestay that meets the set criteria reflecting high standards of hygiene, safety, customer service, and operational best practice in order to enhance income opportunities.

 

Objectives of the Training  

  • To equip homestays operators with relevant knowledge and skills in the operation of homestays
  • To brand and develop a marketing strategy for Homestays;
  • To develop a database of trained and qualified homestays operators in the country for accreditation, monitoring and evaluation purposes.
  • To establish a collaborative alliance among homestays operators

TRAINING DATES

  • Nairobi - 11th March 2019, Milele Hotel, Nairobi

  • Kisumu - 20th March 2019, Imperial Hotel

  • Mombasa - 28th March 2019, Plaza Beach Hotel Bamburi

  • Eldoret - 7th April 2019, Sirikwa Hotel 

 

 

CHARGES

Members - KES 8,000

Non Members - KES 10,000

 

Registration and Booking Fee is Ksh. 2,500 (Non Refundable) 

Payments Can be made via 

MPESA

Paybill - 400222
ACCOUNT NUMBER - 283812#Full Names

 Cooperative Bank of Kenya

Account Number - 01148583996200

 CHEQUE PAYMENTS made to KECOBAT NETWORK

 

 

COURSE DURATION:

 

TARGET BENEFICIARIES

The following participants should attend this course:

  •  Existing homestay operators
  • Potential investors wishing to operate homestays
  • Unskilled and semi-skilled informal workers at homestays
  • Local tour guides

 

TRAINING CONTENT

Module 1: House Keeping 

By the end of this topic, participants should be able to;

  • Define house keeping
  • Explain sequence of cleaning procedures in sleeping area, bathroom and toilet, general areas and apply correctly daily.
  • State importance of maintaining good housekeeping in homestay environment
  • Make beds for guest or clear then properly before and after bed time.
  • Discuss tips on decorating a homestay and making its surrounding welcome

 

 

Module 2: Environmental Hygiene and Sanitation 

By the end of this topic, participants should be able to;

  • Define environment
  • Discuss the importance of environment
  • Identify dangers for the misuse of the environment
  • Discuss ways of protecting the environment
  • Define waste
  • Discuss different types of waste

 

 

Module 3: Safety and Security 

By the end of this topic, participants should be able to;

  • List common safety issues
  • Inform guests about safety and security issues including natural risks, hazards in the homestay and security concerns.
  • Be able to build closer networks with the nearby hospital and police station
  • Have basic understanding of First Aid techniques
  • Develop a code of conduct for visitors
  • Understand fire and electrical safety
  • Understand the principles of maintaining food hygiene
  • Understand principles of handling kitchen waste
  • Understand importance of cleaning the kitchen and dining area
  • Understand the importance of good presentation and service

 

 

Module 4: Food Preparation and Presentation 

By the end of this topic, participants should be able to;

  • Understand the principles of maintaining food hygiene
  • Understand principles of handling kitchen waste
  • Understand importance of cleaning the kitchen and dining area
  • Understand the importance of good presentation and service

 

 

Module 5: Customer Service  

By the end of this topic, participants should be able to;

  • Know the elements of good customer service and etiquette
  • Apply steps in procedures of: Welcoming guests at arrival; Obtain basic information from guest documents; Show facilities; Finalizing payment and billing
  • Have an understanding of how to responding to customer inquiries
  • Know the procedures to follow to handle customer complaints
  • Be able to cultivating good Relationships with customers

 

CLICK HERE TO REGISTER 

 

About KECOBAT

The Kenya Community Based Tourism Network (KECOBAT) network was launched in August 2003 as a membership umbrella organization representing the interest of Community Based Tourism (CBT) organizations in Kenya.

It aims to facilitate information sharing; delivering appropriate technical support and advisory services; mediating and lobbying their interests to government and other relevant institutions and thereby integrating community concerns into national tourism.

Contact Us

Mutall Business Centre , Kiserian

P.O BOX 42745 - 00100,

Nairobi, Kenya   

Tel: +254 (0) 20 231 9458

Cell: +254 726 489 446,

      +254 720 546 457

Email: info@kecobat.org

Website: www.kecobat.org